How does our Delivery work? *** See Also "How does our Orders work?"
In principle our deliveries is aimed at providing a fresh dish and meal to you our customer on the next business day after the order, but for an even fresher dish and meal we do deliver on the same day if you order before 10:00 or 09:00 on Fridays.
We are however buying our ingredients on a regular basis, therefore there might be cases where we contact you to arrange for the next day delivery in order to first to obtain the necessary fresh ingredients for your order and properly prepare it fresh for you with the attention and care it requires.
At the moment we’ve got a single daily delivery slot Mondays to Thursday from about 15:00 to 18:30 and Fridays from 14:00 to 18:00.
We planning to add a midday slot specifically for lunches at work.
Delivery Areas and Address/es
We currently deliver in three main areas as follows:
- Centurion, Midstream and Valhalla
- Pretoria-East and Pretoria-South
At checkout under Delivery/Shipping Method you would also find various delivery "pick-up" points, which you could select to pick-up your order at a much reduced delivery cost. Note that when one of these pick-up points has been selected as a shipping method it will override any selected delivery/shipping address and/or time-slot. (Refer to the details of the pick-up point)
You may register multiple delivery addresses of which you could select one for each separate order.
We plan to have an outlet in Wierdapark Centurion in the near future, where you could pick-up your order at no additional / delivery cost
Receipt of Order
If you require your delivery to be done at a specific time or time-slot within our delivery times, then please leave a message with your order. We would then endeavour to deliver as close as possible to the required time to ensure that someone is available to receive the order.
If no-one is available to receive the order then an additional delivery charge may apply, therefore your cooperation and communication in this regard would be highly appreciated!
Cost of Delivery
Unfortunately there is a cost for delivery, which is related to the distance of the delivery as well as the value of the order.
Remember the higher the value of your order the lower the delivery cost, but realistically the further the delivery the higher the delivery cost.
The delivery cost is calculated by the system and based on your address, area code and value of your order.
Indicative Delivery Cost & Account
It is possible to get an indicative delivery cost by providing your area code (postal code) during the checkout process, but by easily creating a completely free account and being logged-in during the ordering and checkout process the delivery cost is automatically indicated during the process which is based on the delivery/shipping address/method selected.
Being logged into your account also provides a quicker and easier process for repeat orders.
Note that the estimated delivery cost always indicates the least cost option which may include any pick-up points. Please check the list of options and estimated prices for the different options under the “Shipping Rates Calculator”.
The shipping rate is only finalized after all your selections have been made just before executing the payment. - See Also "How does our Orders work?"